Frequently Asked Questions
Where Does Our Hardwood Come From?
Uptown hardwoods are manufactured in the USA and ship from northeastern Ohio. You can learn more here.
How To Buy
Where Can I Buy Uptown Hardwoods?
Our products are available to all 48 continental USA states. Alaska, Hawaii, Canada, Caribbean Islands and others. We currently do not handle shipping arrangements outside of the continental USA, but only as far as closest ports.
Our minimum order requirement is 500 square feet.
Only residents of Florida will be charged sales tax as we are based in Florida.
How Do I Place An Order?
The short video above explains the details.
Time To Receive
Your product is custom made once an order is established. Presently the time to receive after an order is placed is running 5-6 weeks. 7 ¼ & 8 ¼ inch widths, and Country Lifestyle hardwoods may run a bit longer depending on demand.
How Much Does Shipping Cost?
Shipping costs are figured on weight and distance from the finishing facility in northeast Ohio. During the order placement, a shipping cost will be included in your overall order.
We accept all major credit cards via PayPal and bank wire transfers.
Payments - Deposit & Final Payment
Considering the lead time in receiving your order, we require a 50% down payment at the time of order. The balance will be due when the order ships. In both instances, invoices will be e-mailed where payment can be settled. See more in the video above.
You will receive one progress report during the making of your custom floor. This will occur when the milling is completed and waiting for the finishing process.
Once your order is received you will have 96 hours to cancel your order free of charge. If cancellations are requested after 96 hours have elapsed, we’ll do our best to stop the order but charges may be incurred.
Considering your order is custom made we do not accept returns on overages. In light of that, it is always a very good idea to have leftovers should repairs be needed at a later date. Leftover boxes should be laid flat in a climate controlled area and not in garages or storage sheds exposed to humidity swings.
Having been in this business long enough and understanding how freight damages occur, it’s more about how the product is packaged on a pallet (shown below) more than anything. Our hardwood floors are loaded to oversized pallets running eight feet in length with protection from bumping and protected by the weather elements.
If damages are incurred we require notification immediately with pictures. Torn boxes or damages to one or two boards is not considered damage as they can be used during the installation process as “starter” or “finishing” boards.